Citizen Complaints and Compliments

We believe the image of our department depends on the personal integrity and discipline of all our employees. To a large degree, the public image of our Department is determined by the professional response to allegations of misconduct against our employees. We believe in competently and professionally investigating all allegations of misconduct by our employees and complaints about our response to community needs. We encourage citizens to bring forward legitimate grievances regarding misconduct by our employees. Residents should expect that their complaints are received in a courteous manner. We also encourage residents to bring to our attention any compliments about the service provided by our employees.

Formal written complaints are strongly encouraged and may be filed by completing the attached form below or by clicking the link to file a complaint online. We will, however, also receive complaints in-person at our station located at 7701 South 96 Street, La Vista, Nebraska 68128, or over the telephone by calling 402-331-1582. Complaints should be made as soon as practicable after the alleged incident has occurred. Investigation will occur upon receipt of the complaint, however failure to report a complaint in a timely manner may hinder the availability of evidence pertinent to the investigation. Complaints may be investigated by a field supervisor, with review at the commander level, or by a Command officer, and finally the Chief of Police. This affords many levels of accountability within our process.

The link below contains the complaint form that can be completed and emailed to Police2@cityoflavista.org, faxed to 402-331-7210, or brought to the police station.

How to File a Complaint

CALEA